FAQ

Hanyu+ Online Tutoring | Mandarin ( Chinese ) Learning Online Courses
  • How to buy courses?
  • Please go to the homepage and click on the registration process and follow the instructions one by one.
  • What are the payment methods?
  • The current payment methods include "Paypal", "Google Pay", and "Apple Pay". If you are paying in Taiwan region, you can also choose to pay through the convenient store.
  • If I encounter problems during the class, where should I seek assistance?
  • If you encounter problems during the class semester, you can use the feedback function on the platform. After selecting the category of the problems, write down the questions and the platform will reply to the comments as soon as possible.
  • What should I do if I forget my password?
  • Clicking the "Forgot Password" button in the login-in page, the email you provided during registration will receive a temporary password. Follow the instructions in the letter and reset the password.
  • What should I do if the registration is unsuccessful or I have not received the registration verification letter?
  • If you use Google sign-in, you will not receive the verification letter. If you have registered by other means and did not receive the verification letter, please first check whether the email address is filled in correctly. If the email is filled in correctly and you did not receive the verification letter, please click The contact us button on the homepage tell us your registration problems and we will reply as soon as possible.